Trying to edit design - options greyed out

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6 months 1 week ago #3361 by DebG
Received a design from customer done in another shop. Needs adjusting but all options for stitches and density are greyed out.

What can I do?
Thanks

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6 months 1 week ago #3363 by Petar
What format is the design?

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6 months 1 week ago #3365 by DebG

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6 months 1 week ago #3366 by Petar
Sounds like it might have been a stitch file saved as an EMB file. What grade is shown? What objects are shown in the color-object list?
Can you attach the EMB?

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