security dungle is about to expire

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3 months 2 weeks ago #3399 by Fonda
I have been receiving a message that my security dungle is about expire. In three days can anyone help me.

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Topic subjectRelevanceDate of latest post
Security Device will time out in 12 days5.9Friday, 19 June 2020
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3 months 2 weeks ago #3402 by Marnelli
Hi Fonda,

Please provide your ES Dongle tag number for me to verify your account with Wilcom.

The reason of timing a Dongle is for one of two reasons below:
 
1) the software has not been fully paid off.
2) there is an old Dongle that is required to return to us, and we have not received it.  

If it is not the case, please do let us know. You also need to contact your Reseller for these codes once I have this verified. Either it's from your Reseller or from us to issue the permanent access code for your Dongle. 

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3 months 2 weeks ago - 3 months 2 weeks ago #3404 by Marnelli
Hi Fonda,

Our Support team from AMERICA has been notified to contact you in relation to your timed Dongle

E426142 - WAM Support team to follow up
Last edit: 3 months 2 weeks ago by brenden.

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