A guide to reporting an issue

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9 months 1 week ago - 9 months 1 week ago #1789 by brenden
Got an issue you want to report? Please follow this handy guide:

Ensure you're running the latest update of your version.
You can download the latest version from our https://help.wilcom.com/hc/en-us/categories/360000037955-DownloadsDownload Center .

State what version you are running.
Include your full version when reporting an issue. You can find your exact version by browsing to Help > About

Include steps to reproduce
We have a saying in software development: If you can't reproduce it, you can't fix it. Therefore, steps to reproduce your issue is important, plus stating exactly where the problem occurs. For example:
  1. Open ES E4.1 Update 4
  2. Import a design
  3. Resize design by 200%
  4. PROBLEM: Design doesn't resize

Sample files
If your issue involves any sample files, please attach them to your report

Screen shots are helpful
providing a full-screen screen shot is helpful to us. It lets us see your settings and user interface layout at the time you experienced the issue.

How do I know my report hasn’t been reported already?
Search the forum using the search feature above.

How should I title my reports?
Use short descriptive titles, don’t try and explain the bug in the title, but also be descriptive enough that we can get the gist from the title.

What if I have multiple bugs to report?
Only report one bug per topic, this makes it easier to manage.


Many thanks,
Brenden

Chief Product Officer - Wilcom
Sydney, Australia



Have you installed your latest Wilcom update? Click here.
Last edit: 9 months 1 week ago by Khieng.
The following user(s) said Thank You: Khieng, Petar
The topic has been locked.

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