e4.2 Won't Open

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1 year 3 months ago #2333 by LindeeG
e4.2 Won't Open was created by LindeeG
Was working in e4.2 when I got an exception error, Now when I try to launch it, I just get the spinning cursor,

Things I tried:
1 - quitting and reopening Windows (I'm running on Parallels on Mac)
2 - restarting computer
3 - unplugging/re-inserting dongle

No effect. No error message. Just spinning cursor and then nothing.

Any ideas to get it to run again?

Lindee

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1 year 3 months ago #2335 by brenden
Replied by brenden on topic e4.2 Won't Open
Hi Lindee,

Have you tried reinstalling ES?


Sent from my iPhone using Tapatalk

Chief Product Officer - Wilcom
Sydney, Australia



Have you installed your latest Wilcom update? Click here.
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1 year 3 months ago #2337 by yogisaw
Replied by yogisaw on topic e4.2 Won't Open
Try below steps before reinstalling software.

goto C:\Program Files\Wilcom\EmbroideryStudio_e4.2 folder
delete all files in the recover folder.
rename defaults.dfl file to defaults.old, from RES folder.
Copy defaults.dfl. file from bin folder to res folder
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1 year 3 months ago #2339 by LindeeG
Replied by LindeeG on topic e4.2 Won't Open
Brenden, I was trying to avoid reinstalling.

Is there a way to preserve all your settings? I know I can backup my templates but what about all those other things like scrolling, mouse noises, crosshair cursor and all that?

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1 year 3 months ago #2343 by antony
Replied by antony on topic e4.2 Won't Open
Based on yogisaw's post on deleting RECOVER folder and refreshed DEFAULTS.DFL file methods in a more graphic interface way (or more elegant way), (and hopefully this method can preserve customised settings such as toolbar locations).

To delete RECOVER folder:
Simply use Purge Recovery from Windows Start menu.


To rewind DEFAULTS.DFL file and hopefully recover customised settings:
Options 1 and 2 (both not recommended) : There are macOS' built-in Time Machine, and Parallels Desktop also offers something called Snapshots.
However using Time Machine for Parallels Virtual Machine is not practical, so is the Snapshots feature by Parallels.

Options 3: use Windows 10's File History.
Note: it is disabled by default, you will need to turn it on first.
(Settings -> Update and Security -> Backup)

Once enabled, click "More options"
Make sure C:\Program Files\Wilcom\EmbroideryStudio_e4.2 is in the list.
(If you don't want to enable File History for the whole e4.2 folder, I would suggest:
RES, BIN, TEMPLATE, WLETTER, and USERLETW folders.)


Now, in the unlikely event that you need to revert back to your previous DEFAULTS.DFL version, simply go to the file in Windows Explorer (C:\Program Files\Wilcom\EmbroideryStudio_e4.2\RES\DEFAULTS.DFL) , right click and select Properties from context menu.

Within the Properties window, you should see the Previous Versions.
All the available versions should be there if needed.
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