[Fixed] Capture Virtual Decoration Bitmap is Broken

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8 months 4 weeks ago #2719 by folivio
Capture Virtual Decoration Bitmap is broken. We used it extensively to export images for our website, but about a year ago (Oct 2018) the rendering of the images changed.

1. Since Oct 2018 Wilcom e4 no longer renders the Corner Light Source correctly. The Top Light Source looks good, but... (read number 2)

2. Since Oct 2018 Wilcom e4 no longer uses the current Light Source setting when exporting via Capture Virtual Decoration Bitmap is used. That means all images exported default to the Corner Light Source which is badly broken. This results in images that look horrible.

See attached image for a comparison.

I have been asking Wilcom to fix this since Oct 2018. I don't know what broke, but we are not able to use Wilcom to export images for our website.

Frank Olivio
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8 months 3 weeks ago #2725 by Petar
Hi,

Are you able to attach an EMB file?

Regards,
Petar
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8 months 3 weeks ago #2728 by folivio

Petar wrote: Hi,

Are you able to attach an EMB file?

Regards,
Petar


Sure, I've attached an EMB, but the problem is on every EMB not just certain ones.

Frank

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8 months 3 weeks ago #2732 by Petar
An issue has already been raised with the development department in CAD-13213.
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8 months 3 weeks ago #2733 by folivio

Petar wrote: An issue has already been raised with the development department in CAD-13213.


Thanks Petar. I reported the issue nearly a year ago. James and Clarke have been very attentive and have confirmed that the issue is real. Unfortunately, the Wilcom development team have not communicated to myself or them the status of the issue.

The company I work for has 8 licensed copies of Wilcom e4.2. We upgrade faithfully. I started with the company 12 years ago as the Senior Graphic Designer and Web Developer. Needless to say, I was ecstatic when Wilcom added Capture Virtual Decoration Bitmap, but it didn't last long. It broke sometime in Oct 2018 and there has been no action to correct it.

I started this thread to see if others would add their voice in hopes of getting some movement to rectify this issue.

Thanks for your help...

Frank
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8 months 3 weeks ago #2734 by yogisaw
I could not find this feature in file menu. Can you please describe how to get it please ?
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7 months 5 days ago #2844 by folivio
I wanted to add some detail to the Capture Virtual Decoration Bitmap issue. We are finishing up our initial batch of over 9,000 images for our new website. Before I start creating the next batch, I wanted to see if the issue has been resolved.

Without Capture Virtual Decoration Bitmap functioning, the workflow time is dramatically increased.

For example:
Output from Wilcom using Capture Virtual Decoration Bitmap
1. Open EMB file
2. Set color(s)
3. File / Capture Virtual Decoration Bitmap
4. Repeat until all colors (14 in our case) are done

Screen Capture to Photoshop to PNG
1. Open EMB file
2. Set color(s)
3. Shift / Print Screen
4. Open Photoshop and create a new 1920 x 1080 image
5. Create a separate layer for each color needed (14)
6. Paste screen capture into appropriate layer
7. Repeat until all colors (14) are done
8. Crop the layers as needed
9. Select the Black layer
10. Select by Color Range and click on the background
11. Delete the background for each layer (14)
12. Save the file for print use
13. Reduce the Image Size to match the actual size in Wilcom
14. Save file for website use
15. Run - File / Scripts / Export Layers to Files
16. Rename each file because the Photoshop Script adds 0001, 0002, etc.
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4 months 3 weeks ago #3033 by folivio
Petar,

I received an email from James Timmons stating:
"From my understanding via our Project Manager, the issue reported in the forum post is fixed in CAD-13213."

How can I get the update?

Thanks in advance for any assistance you can provide.
Frank
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4 months 3 weeks ago #3034 by brenden
Hi Frank,

This release has not been released yet but will be shortly.

If you’d like early access as part of our beta program let me know.


Brenden


Sent from my iPhone using Tapatalk

Chief Product Officer - Wilcom
Sydney, Australia



Have you installed your latest Wilcom update? Click here.
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4 months 3 weeks ago - 3 months 4 weeks ago #3036 by folivio
Brenden,

I'd love to help out via the beta program. My expertise is more on the CorelDraw side, but I could work on features that involve embroidery for graphic use. The company I work for provides custom embroidery to the Military, EMS, Law Enforcement, etc. I take the embroidery designs and create printed products as up-sell item(s), and also web images for our current and upcoming websites.

The Capture Virtual Decoration Bitmap created beautiful images with very clean transparent backgrounds. Since it has been broken I've had to resort to a much more labor intensive process.

Thank you very much for the offer.

Frank
Last edit: 3 months 4 weeks ago by Petar.
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