Wilcom es3 underlay function is not active

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1 year 6 months ago #4050 by Dennis
So anyone figure this out? Is it a Windows 10 issue, because it worked fine in Windows 7.
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1 year 6 months ago #4055 by Khieng
Hi

Can you submit a ticket to our support team with your ES e3 dongle serial number and we can send you a link to download a update that should resolve the issue.

help.wilcom.com/hc/en-us/requests/new

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1 year 6 months ago #4062 by Dennis
I sold my E3 to a fellow in Texas and he installed it, and then sent me a message telling me of the problem and wanting me to refund him.
So I have been trying to figure out why the underlay is not showing when it worked fine for me.

I am thinking he has installed it on a windows 10 computer and that is the problem.

I sent him a link to the 3.0V update yesterday hoping that fixes the problem. Haven't heard from him yet.

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1 year 6 months ago #4063 by Khieng
Yes, the later update will address this issue.

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